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Privacy Policy
Privacy policy
Last updated: 29/05/2026
At Gaia Family Chiropractic Ltd, we are committed to protecting your privacy and handling your personal information securely and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or receive care from our clinic.
Gaia Family Chiropractic Limited.
Clinic Address: Unit 14 Brooklands Court, NN15 6FB
Data Controller: Lucy Forster
How We Collect Your Information
We may collect information when you:
Complete a contact or enquiry form on our website
Book an appointment
Attend a consultation
Contact us by phone, email, or social media
Subscribe to marketing communications
Use our website
Why We Collect Your Information
We use your information to:
Provide chiropractic care and maintain clinical records
Arrange and manage appointments
Respond to enquiries
Process payments
Meet legal and regulatory obligations
Improve our website and services
Send marketing communications where consent has been provided
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing personal information:
Contractual obligation
Legitimate interests
Legal obligations
Provision of healthcare services
Consent (where applicable, such as marketing communications)
Health information is treated as special category data and is handled with additional care and protection.
How We Store and Protect Your Information
We are committed to ensuring your information is secure. Appropriate physical, electronic, and managerial procedures are in place to protect personal data from unauthorised access, disclosure, or misuse.
Patient records are stored securely and access is limited to authorised individuals only.
How Long We Keep Your Information
Clinical records are retained in accordance with professional and legal requirements.
We will only keep your personal information for as long as necessary for the purposes outlined in this policy.
What Information We Collect on our booking software
We may collect and store the following information on our booking software:
Name
Date of birth
Address
Telephone number
Email address
Medical and health information relevant to your care
Appointment history
Payment information
Sharing Your Information
We may share your information where necessary with:
Practice management or booking software providers
Payment processing providers
Other healthcare professionals (with consent where appropriate)
Regulatory or legal authorities where required by law
We do not sell your personal information to third parties.
Analytics
This website collects personal information to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Form Block Data
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you. We also provide this information with Gmail lucyfchiropractic@gmail.com for storage.
When you submit information to this website via the booking system, we collect the data requested in Zoneee Software in order to make your booking with Gaia Family Chiropractic Ltd. We provide this information to Zoneee, our Software hosting provider, so that they can store your booking, personal information for medical reasons. More information on what information we store is provided above.
your rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate information
Request erasure of your data where appropriate
Restrict or object to certain processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
Contacting the ICO
If you are unhappy with how your information has been handled, you can contact the Information Commissioner’s Office:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Gaia Family Chiropractic
Email: lucyfchiropractor@gmail.com
Telephone: 07350563274